Frequently Asked Questions
1  How much does your cakes cost?
Certain factors determine the price of cakes which makes it impossible to give a uniform price for all. Such factors include: size, flavour/s, number of layers, intricacy of design, filling, edible or inedible decorative elements like flowers, figurines, pictures etc
2  How much notice do you need to make a cake?
All our cakes have different lead time indicated on each cake information which will be noticed when you click open each cake on the website.
However, you may be lucky to order a cake for same day pickup/ delivery and we will be able to accommodate your order. What you need to do is to call or visit our office in person so as to be certain on such late orders.
3  Can I cancel my order at any point?
Yes, but basic butter cream and whipped cream cakes require atleast 48hrs cancellation notice while more intricate designs and fondant cakes require atleast 72hrs cancellation notice, wedding cakes require atleast 4 weeks notice.
However any notice short of the above time frame is accepted but will attract 50% surcharge on the full cost of the cake, while cancellation period less than 48hrs will attract zero refund.
4  What are your operating hours?
Our office is opened
Mon-Friday : 8am till 6pm
Saturdays 8am till 4pm
You may place your order on our website at anytime.
5  Delivering and Ordering information
An order can only be considered as duly placed when it has been placed either via our website, telephone, call or our office, text message to our official line, e-mail or by walking into our office; And acknowledged in writting after receipt of full payment either by internet transfer, debit/credit card or cash payment.
Our cakes have different required lead time, kindly endeavor to place your order before the required lead time.
If there is a need to order a particular cake after the required lead time or you need a same day delivery/pick up, you will need to call us on 08098007898 before 12noon.